**Our Store does not offer refunds or exchanges, store credit only. **
We have a 30-day policy, which means you have 30 days after receiving your item to request an exchange or store credit. Since we make everything to order we are not able to accommodate returns at this time.
To be eligible for store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Need a different size?
Please contact us to start a return and re-purchase correct size with issued store credit.
Undergarments, swim items and corresponding sets are not eligible for return
To start a return you can contact us at RICHNPURELLC@RICHNPURE.COM . Note that customers are responsible for all shipping costs and fees.
We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at RICHNPURELLC@RICHNPURE.COM .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.